Returns & Exchange

Please take a moment to understand how our products are made. All our products are handcrafted resulting in each product being unique and slightly different from each other.

We take great care in making and delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.

However, if the product received by you and is faulty or damaged please let us know via email within 48 hours of receiving the product. Any pictures attached would speed up the process. We shall remedy the fault to our fullest capacity. In case, we are unable to fix the damage, we shall replace the damaged piece.

To return or exchange a product or report damage in transit, please get in touch with our Customer Care within 48 hours of delivery:

  • by telephone at +91 9725049081 between 9.00 AM to 5.00 PM IST
  • by email atkhes.textiles@gmail.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
  • Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
  • Once you hear back from us, and we agree on the replacement, please ship out the piece to the following address: Khes Textiles: 18 Someshwar Bungalows Part 1, near Medilink Hospital, Shyamal cross roads, Satellite Ahmedabad-380015 ; +91 9714109081
  • Products eligible for replacement should reach back to us within 7 days of delivery.
  • The cost for shipping the product back to us is to be borne by you. When we deliver your corrected product, Khes Textiles will take care of the shipping.
  • Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
  • Khes Textiles reserves all rights to inspect the condition of the product before processing any returns or exchanges.

As a company policy we do not provide refund on any product sold